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If you want a refund you have 30 days to request it starting from the announcement of the new show date.
How to get a refund from stubhub covid. If you bought tickets on stubhub to an event that is cancelled you have two options. Customers could receive a full refund or a 120 coupon but by the time her show was canceled stubhubs policy had changed. So farley filed a credit card dispute against them and won back his 600.
Receive a coupon for 120 percent of your original purchase. Then on march 25 stubhub amended its policy stating that if the event is canceled and not rescheduled you will get a refund or credit to use on a future purchase as determined in stubhubs. If you have tickets to a show that is postponed you will be able to select your refund.
Stubhub made a controversial change to its policy and is not currently giving actual money back for events canceled due to covid 19. Stubhub has been actively monitoring the evolving situation related to the novel coronavirus covid 19. The suit explains how stubhub has changed its refund policy as the novel coronavirus wreaked.
According to stubhubs new policy change though those fans will have a hard time getting their money back. Many customers are upset and multiple class action lawsuits are pending. Statement regarding stubhubs event cancellation and refund policy in light of coronavirus covid 19 updated 32520.
On march 7th stubhub emailed marrali a copt of its refund policy. Receive a full refund of your purchase. Stubhub an event ticket re seller told him the company couldnt issue a refund only a credit towards a future event.
Despite initially offering either refunds or a coupon to use on the site worth 120 percent of the initial payment the company which is owned by ebay has quietly removed the refund option from its terms.
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